At Free Spins, responsible gaming is more than a slogan — it is core to how we operate. We provide a range of tools, guidance, and support to ensure your slots, Live Casino, Blackjack, and Sports Betting experience remains enjoyable, in control, and free from pressure.
Free Spins provides practical tools that you can activate yourself to maintain full control over your gaming habits.
Set your own maximum deposit limit — daily, weekly, or monthly — in RM. Once the limit is reached, our system will automatically block further deposits until the limit period resets. Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period.
Control how long you play each session by setting time reminders or session limits. Once the set period is reached, the system will send you a notification or automatically log you out so you don't overstay on the platform.
Need a short break? Activate break mode for 24 hours, 48 hours, or 7 days. During this period, your account will be locked from all gaming activity and transactions. Balance withdrawals remain available.
If you feel you need a longer break, self-exclusion allows you to close account access for 30 days, 90 days, 180 days, or permanently. During this period, you will not receive any marketing communications from Free Spins.
View your complete history of gameplay, deposits, withdrawals, and time spent on the platform over the past 30, 60, or 90 days. This transparency helps you make smarter gaming decisions based on your actual habits and data.
Enable automatic notifications to alert you when your deposit limit is close to being reached, when a session exceeds your set duration, or when your gaming patterns show signs that need immediate attention.
Responsible gaming means enjoying betting — whether playing slots, Blackjack, Live Casino, or placing Sports Betting wagers on Malaysia Super League or EPL matches — purely as entertainment, not as a source of income or an escape from life's problems.
At Free Spins, we believe every Malaysian member deserves to play in a safe, transparent, and fair environment. That is why we invest in both technology and people to ensure every interaction on our platform supports member well-being, not the other way around.
Responsible gaming does not mean you cannot play — it means you play with control, a clear budget, and a calm mindset. It means knowing when to stop before gaming starts to affect your daily life.
Our principle is simple: your enjoyment is our priority, but your well-being comes first. If gaming ever starts to feel like a burden, we are here to help.
Answer the following questions honestly. If you answer "yes" to three or more, we encourage you to contact our support team or make use of the responsible gaming tools available.
If you answered "yes" to three or more questions, please reach out to the Free Spins support team via 24/7 Live Chat or email at support@freespins-jit.com. We are here to help you without any judgement.
Recognising the early warning signs is the first step toward getting help. Watch for the following changes in yourself or a loved one:
Recognising a problem is a sign of strength, not weakness. Many Free Spins members have successfully sought help in time. You do not have to go through it alone.
All responsible gaming tools are accessible directly from your account settings. No cost, no conditions — you are in full control.
Click the Log In button at the top of the website and enter your Free Spins account credentials.
Go to your profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming".
Choose a deposit limit, time limit, cool-off break, or self-exclusion based on your needs.
Enter your limit value, confirm your selection, and the tool will be activated instantly. Limits can be reduced with no waiting period.
Need help activating a protection tool? Our Live Chat support team is available 24/7 to help you manage your account settings easily and without any pressure.
Free Spins supports a wide range of secure and convenient local Malaysian payment methods. All deposit and withdrawal transactions in Malaysian Ringgit (RM) are processed through fully encrypted gateways.
Accepted deposit methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, as well as FPX online banking via Maybank2u and CIMB Clicks. All of these methods have clearly defined minimum and maximum limits to help you manage your spending.
We encourage you to use the deposit limits available in your account settings when using any of these payment methods. For example, you can set a daily deposit limit of RM50 or RM100 depending on your monthly entertainment budget.
Free Spins is an exclusive platform for individuals aged 18 years and above only. We maintain a strict age verification policy as part of our responsible gaming commitment.
The registration process requires identity verification (KYC), including a valid copy of your MyKad. Any account suspected of belonging to an underage individual will be suspended immediately pending investigation.
We also encourage parents and guardians to take the following steps to protect their children at home:
If you suspect that a minor has accessed a Free Spins account, please contact us immediately at support@freespins-jit.com. We will respond within 24 hours.
If you or a loved one needs professional help with gambling addiction, the following resources are available in Malaysia, free of charge and in strict confidence.
Malaysia's national social helpline, operating 24 hours a day for family crises, mental health concerns, and addiction issues.
Providing counselling support, mental health education resources, and referrals to accredited psychologists throughout Malaysia.
A confidential emotional support service operating 24 hours a day in Kuala Lumpur for individuals experiencing stress, loneliness, or emotional crisis, including those related to addiction.
In addition to the organisations above, you can also obtain referrals to accredited counsellors through your nearest Malaysian Government Health Clinic. Basic counselling services are free for Malaysian citizens.
Answers to the most frequently asked questions by Free Spins members on responsible gaming.