At Free Spins, your privacy is more than a legal obligation — it is our moral responsibility to every Malaysian member. This document transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All data transmitted between your device and Free Spins' servers is protected with banking-grade 256-bit SSL encryption. Your personal information and financial transactions are secure at all times.
The Free Spins Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are respected and protected at all times.
Free Spins does not sell, rent, or trade members' personal information to any third party for marketing purposes. Your data belongs to you — it is not a business commodity.
We clearly explain every type of data collected, why it is collected, and how it is used. There is no hidden data collection or undisclosed usage without your consent.
You have the right to access, correct, and delete your personal data. You may also withdraw marketing consent at any time via your account settings or by contacting us.
Free Spins' data security infrastructure is regularly audited by independent parties and complies with ISO 27001 standards. Our servers employ the latest security technologies to prevent unauthorised access.
This Privacy Policy describes the data protection practices of Free Spins (freespins-jit.com). By using our platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully before registering or using any of our services.
Free Spins collects the personal information of Malaysian members that is necessary to provide a safe, responsible, and high-quality service. We only collect information that is strictly needed for the stated purposes. The following are the categories of information we may collect:
Free Spins collects members' personal information through a variety of legitimate and transparent channels. We ensure that every data collection method complies with the principles of Malaysia's PDPA:
| Collection Method | Data Type | Obligation |
|---|---|---|
| Account registration form | Name, email, phone number, date of birth | Mandatory |
| KYC verification process | MyKad, proof of address, banking information | Required for withdrawal |
| Payment transactions | E-wallet information, bank account details, MYR transaction history | Required for deposit/withdrawal |
| Platform usage | Gaming history, bets placed, clicks | Automatic |
| Cookies and trackers | IP, browser, session, preferences | Optional |
| Support communications | Chat content, emails, complaint records | Upon request only |
Free Spins never purchases or acquires personal data from third-party sources without your knowledge or consent. All data is collected directly from you or from your own activity on the platform.
We use the personal information collected solely for the following legitimate and clearly stated purposes. Free Spins will not use your data for any other purpose without obtaining fresh consent from you:
You may withdraw your marketing consent at any time by clicking the "unsubscribe" link in our promotional emails or by updating your communication preferences in your account settings. Withdrawing marketing consent will not affect your receipt of important account-related communications.
Free Spins takes a highly cautious approach to sharing members' personal information. We only share data under the limited circumstances set out below:
We may share information with trusted third-party service providers who help us operate the platform, including payment processors (FPX, Touch 'n Go, and GrabPay gateways), cloud service providers, identity verification companies, and customer support service providers. All such providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
Free Spins may be required to disclose personal information to Malaysian government authorities, law enforcement bodies, or courts when mandated by law, a valid warrant, or court order. In such circumstances, we will notify you to the extent permitted by the relevant authorities.
Should Free Spins be involved in any merger, acquisition, or transfer of business assets, members' personal information may be transferred as part of those assets. We will notify you in advance and ensure that equivalent data protection standards are upheld by the new entity.
The security of members' personal information is Free Spins' highest priority. We implement multiple layers of technical and operational protection to keep your data safe at all times:
All data communications are encrypted using the same 256-bit SSL/TLS protocol employed by Malaysia's leading banking institutions.
Our infrastructure is protected by advanced firewall systems that monitor and filter malicious traffic 24 hours a day, 7 days a week.
Members may enable two-factor authentication for an added layer of account protection against unauthorised access.
Our security systems are audited by independent security experts every six months to ensure there are no exploitable vulnerabilities.
While we implement comprehensive security measures, no online system can guarantee 100% security at all times. In the event of a data breach affecting your information, Free Spins will notify you within 72 hours and take immediate action to limit any damage.
Free Spins uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You may manage or disable non-essential cookies through your browser settings or via our cookie preference panel. Please note that disabling certain cookies may affect the functionality and user experience of the Free Spins platform.
Free Spins retains members' personal information only for as long as necessary for the stated purposes or as required by Malaysian law. The following are general guidelines for our data retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active membership period | Account management |
| Financial transaction records (MYR) | 7 years after the transaction | Malaysian legal obligations |
| KYC Documents | 5 years after account closure | AML/CTF Requirements |
| Support communication records | 3 years | Complaint Resolution |
| Technical logs & cookies | 13 months | Security & diagnostics |
| Marketing data (with consent) | Until consent is withdrawn | Targeted marketing |
Once the retention period expires, personal data will be securely deleted or anonymised so it can no longer be linked to any individual.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by Free Spins:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 21 working days.
You have the right to correct any inaccurate or incomplete personal information through your account settings or by contacting us directly.
You may opt out of marketing communications from Free Spins at any time, with no penalty or charge.
You have the right to request your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, please contact our Privacy Officer at privacy@freespins-jit.com. We will process your request within a reasonable timeframe and keep you informed of the outcome or any applicable legal constraints.
The free spins platform is strictly for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. Should we discover that a child's personal information has been collected without our knowledge, we will promptly delete that information and close the associated account.
If you are a parent or guardian and believe your child has registered an account on our platform, please contact us immediately at privacy@freespins-jit.com. We will take immediate action to resolve the matter.
For members' convenience, the Free Spins platform may contain links to third-party websites or services such as payment providers (Touch 'n Go, GrabPay, Maybank2u). Our Privacy Policy applies solely to the freespins-jit.com platform and does not cover the privacy practices of those third-party websites.
We encourage you to read the Privacy Policy of every website you visit, especially before providing any personal information. Free Spins is not responsible for the privacy practices or content of third-party websites.
Free Spins reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this document.
For amendments involving material changes that significantly affect how we use your personal data, we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the Free Spins platform after the effective date constitutes your acceptance of the amended Privacy Policy.
We encourage you to review this Privacy Policy periodically. If you do not agree with any amendments, you have the right to close your account and request deletion of your personal data in accordance with the procedures set out in Section 8.
We have appointed a Data Protection Officer responsible for ensuring Free Spins complies with all data protection obligations. If you have any questions, concerns, or complaints regarding your data privacy, please contact us through the following channels:
We are committed to resolving all privacy enquiries and complaints promptly and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner.